Facilities Services Coordinator (Remote - EST/CST)

LEARN Behavioral is a national organization made up of dedicated and caring individuals with the sole purpose of nurturing children with autism and special needs to lead resilient and fulfilling lives.  We specialize in contemporary, evidence based applied behavior analysis to deliver personalized treatment plans, backed by 20 years of clinical insights.  We are proud to be a part of each family’s journey and share in the experience of finding success for every child, and family, in our care.  If you share a similar passion for nurturing and empowering the success of others, along with the opportunity to have an impact on the lives of others, we are eager to connect with you! 

The Facilities Services Coordinator provides assistance to the management team to ensure successful service delivery to over 50 learning centers and offices.

The salary range is $55,000 - $60,000 annually. Compensation will be based on qualifications, including experience, education, and certifications.

This is a full-time remote position. Candidates must reside in Eastern Standard Time (EST) or Central Standard Time (CST) to be considered. 

• Provide general overall facility management services, including continuous monitoring of offices/facilities
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Identify and coordinate with outside contractors for the service and repairs of equipment
• Maintain on-going communication with contractors, client, and team
• Follow protocol for effective building-specific maintenance and safety procedures
• Assist with site inspections
• Create work orders, assign, and monitor work orders
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review, and submit work orders, bids, and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Assist with measuring and reporting key performance indicators against service level agreements
• Produce and maintain Emergency Action Plans for each facility.
• Manage building access vendor, contract, and code assignment

• A minimum of 2 years of work experience in an administrative, accounting or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Demonstrated ability to exercise good judgment
• Excellent interpersonal skills
• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends

LEARN Behavioral offers competitive compensation and a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement. LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.